Refund Policy

This page outlines TaoFlow's refund review process for VPN plan purchases. Refund requests are reviewed case by case based on payment status, delivery status, and the specific issue reported.

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Scope of This Refund Policy

This policy applies to TaoFlow VPN plan purchases made through the public checkout. It covers requests related to payment processing, duplicate payments, and service delivery issues.

When a Refund May Be Approved

Confirmed duplicate payment for the same order
Payment accepted but service could not be delivered within a reasonable support window
Billing or processing error attributable to the service workflow

When a Refund May Not Be Approved

User selected the wrong network/asset or sent funds to the wrong destination
User-side device/network misconfiguration that can be resolved with setup support
Refund requests submitted after the 72-hour refund window
Abuse, fraud, or policy violations

Setup Support Before Refund Review

TaoFlow may ask for basic troubleshooting steps before deciding a refund request, especially when the issue appears related to WireGuard client setup or local networking.

How to Request a Refund

Contact TaoFlow support on X chat: @taoflownetwork.
Describe the problem clearly (for example: duplicate payment, service issue, or billing error).
Share the relevant order ID and payment details so TaoFlow can review the request.
Submit the refund request within 72 hours.

Refund Review Time

Refund review time depends on the issue type and whether payment/provider reconciliation is required. TaoFlow will review requests as quickly as practical and may ask for additional details.

How Refunds Are Issued

If a refund is approved, TaoFlow will send the refund to the chain and wallet address provided by the user during the refund process. Processing time may vary based on network and provider constraints.

Duplicate Payments and Billing Errors

Duplicate payments and identifiable billing errors should be reported as soon as possible with the order ID and transaction details so TaoFlow can verify records and respond quickly.

Contact for Refund Requests

For refund-related requests, contact TaoFlow support on X: @taoflownetwork.